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Built by engineers who've shipped at scale

We're a data and AI engineering firm headquartered in Seattle—the cloud computing capital of the world. Our team has built systems at Amazon, Microsoft, ServiceTitan, UL Solutions, and DoorDash. Now we bring that enterprise experience to every engagement.

Seattle, Washington - The Heart of Tech

From enterprise engineering to focused consulting

Customer City was founded with a simple premise: enterprise-grade engineering shouldn't require enterprise-scale budgets.

Our founders spent years building data infrastructure, business systems, and AI platforms at some of the world's largest technology companies. We saw firsthand how the right engineering approach—process-first thinking, documented decisions, production-ready delivery—transforms how organizations operate.

But we also saw how traditional consulting often fails: recommendations without implementation, systems without documentation, handoffs without knowledge transfer. We built Customer City to be different.

We don't just advise. We ship.

Enterprise Experience

Our team has built systems that process billions of events, serve millions of users, and power critical business operations.

Documented Decisions

Every architecture choice captured. Every process mapped. Your team inherits knowledge, not mystery.

Production-Ready

No prototypes. No "it worked on my machine." Everything we build has monitoring, testing, and runbooks.

Built in the cloud computing capital

Seattle is home to Amazon, Microsoft, and engineering centers for Google, Meta, and Apple. It's where cloud computing was born—and it's where we build.

$120B+

Tech Ecosystem Value

Seattle metro area, 2023

287K+

Tech Professionals

In the Puget Sound region

#3

Tech Hub Ranking

In the United States

AWS + Azure

Cloud Birthplace

Both born here

Enterprise DNA

Being in Seattle means we're surrounded by engineers who've built systems at massive scale. That expertise flows into everything we do.

Talent Network

Access to world-class engineers from Amazon, Microsoft, Google, and the region's thriving startup ecosystem.

Cloud-Native Culture

AWS and Azure were born here. Cloud-native architecture isn't an afterthought—it's how we think.

Meet the founders

Combined 35+ years of enterprise systems experience. From Intel to AWS to ServiceTitan—building Customer City.

Jay Prasad - Founder & CTO

Jay Prasad

Founder & CTO

Product and engineering leader with 15+ years building data platforms, enterprise applications, and AI systems. From architecting cloud infrastructure at AWS to shipping production systems at ServiceTitan—now focused on building Customer City's data quality platform from the ground up.

Product Engineering

Building Customer City's graph-based data platform with scoring engine, rule system, and AI layer

Data & AI Systems

Designed data architectures and ML pipelines at enterprise scale across tech, fintech, and insurance

Experience

Certifications

AWS ML Engineer
Salesforce System Architect
Salesforce Application Architect
TOGAF Certified

+ 15 more Salesforce certifications

Chetan Bhatnagar - Co-Founder

Chetan Bhatnagar

Co-Founder

Strategic technology executive with over two decades of global experience leading digital transformation initiatives. Expertise spans ERP, CRM, and BI platforms with a strong track record in IPO readiness, M&A integration, and practical AI/GenAI adoption focused on data readiness and measurable business outcomes.

Digital Transformation

20+ years leading enterprise-wide platform transformations across ERP, CRM, and BI systems

IPO & M&A Strategy

Led IPO readiness initiatives and M&A integration playbooks for high-growth companies

Experience

Expertise

Salesforce Agentforce & Data Cloud
Platform SAP S/4HANA
Analytics Snowflake & Tableau

What we believe

These aren't just words on a wall. They're operational principles that shape how we work.

Documentation is a feature

If it's not documented, it doesn't exist. Every decision, every process, every system—captured in writing so your team can understand, maintain, and extend what we build.

Production-ready or nothing

We don't hand off prototypes. Everything we build has monitoring, testing, error handling, and runbooks. Your team can operate it day one.

Transfer knowledge, not dependency

Our goal is to make ourselves unnecessary. We document, we train, we hand off. Your team runs it. We're here if you need us, but you won't be stuck without us.

Process before systems

Technology should serve the business process—not the other way around. We map the workflow first, then build systems that support it.

Where we've built

Our team has shipped production systems at companies that define the tech industry.

Enterprise Data Platforms

AWS, ServiceTitan

Built data lake architectures processing billions of events. Designed real-time analytics pipelines serving thousands of concurrent users.

Business Systems at Scale

DoorDash, UL Solutions

Led Salesforce consolidation across 4+ organizations. Designed CPQ implementations supporting complex enterprise sales motions.

AI & ML Infrastructure

Microsoft, Startups

Deployed production AI systems serving enterprise clients. Built MLOps infrastructure for model training, deployment, and monitoring.

Ready to build something great?

Every engagement starts with a conversation. Tell us about your challenges—we'll tell you how we can help.